HealthNovo Digilife Private Limited (“us”, “we”, or “HealthNovo+”, which also includes its affiliates) is the
author and publisher of the internet resource www.healthnovoindia.com
(“Website”) on the world wide web as well as the software and applications provided by HealthNovo, including but
not limited to the mobile application ‘HealthNovo+t’, (together with the Website, referred to as the
information about the Users of the Services, including the Healthcare Professionals, the End-Users (Healthcare
Consumers), and the visitors of Website (jointly and severally referred to as “you” or “Users” in this Privacy
By using the services or by otherwise giving us your information, you will be deemed to have read, understood and
policy. You hereby consent to our collection, use and sharing, disclosure of your information as described in
use any of the services or give us any of your information. If you use the services on behalf of someone else
(such as your child) or an entity (such as your employer), you represent that you are authorised by such
on behalf of such individual or entity to our collection, use and disclosure of such individual’s or entity’s
Section 43A of the Information Technology Act, 2000;
Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive
Personal Information) Rules, 2011 (the “SPI Rules”);Regulation 3(1) of the Information Technology
(Intermediaries Guidelines) Rules, 2011.
The type of information collected from the Users, including Personal Information (as defined in paragraph 2
below) and Sensitive Personal Data or Information (as defined in paragraph 2 below) relating to an
The purpose, means and modes of collection, usage, processing, retention and destruction of such information,
and how and to whom HealthNovo will disclose such information.
Collection of personal information
Generally some of the Services require us to know who you are so that we can best meet your needs. When you
access the Services, or through any interaction with us via emails, telephone calls or other correspondence,
we may ask you to voluntarily provide us with certain information that personally identifies you or could be
used to personally identify you. You hereby consent to the collection of such information by HealthNovo.
Without prejudice to the generality of the above.
Information collected by us from you may include (but is not limited to) the following:
- Contact data (such as your email address and phone number).
- Demographic data (such as your gender, your date of birth and your pin code).
- Healthcare date(Allergies, Habits, Illness, Medical History).
- Data regarding your usage of the services and history of the appointments made by or with you through the
use of Services.
- Insurance data (such as your insurance carrier and insurance plan).
- Other information that you voluntarily choose to provide to us (such as information shared by you with us
through emails or letters.
- The information collected from you by HealthNovo+ may constitute ‘personal information’ or ‘sensitive
personal data or information’ under the SPI Rules.
- “Personal Information” is defined under the SPI Rules to mean any information that relates to a natural
person, which, either directly or indirectly, in combination with other information available or likely to
be available to a body corporate, is capable of identifying such person.
The SPI Rules further define “Sensitive Personal Data or Information” of a person to mean personal
information about that person relating to:
- Financial information such as bank accounts, credit and debit card details or other payment instrument
- Physical, physiological and mental health condition
- Sexual orientation.
- Medical records and history.
- Biometric information.
- Medical Information collected through Medical Devices like Health ATM and Others.
- Information received by body corporate under lawful contract or otherwise.
- Visitor details as provided at the time of registration or thereafter; and call data records.
- HealthNovo+ will be free to use, collect and disclose information that is freely available in the public
domain without your consent.
All User Note
This section applies to all users.
- Accordingly, a condition of each User’s use of and access to the Services is their acceptance of the Terms
with any provisions of the same has the option to discontinue the Services provided by HealthNovo+
- An indicative list of information that HealthNovo may require you to provide to enable your use of the
- All the information provided to HealthNovo by a User, including Personal Information or any Sensitive
Personal Data or Information, is voluntary. You understand that HealthNovo may use certain information of
yours, which has been designated as Personal Information or ‘Sensitive Personal Data or Information’ under
the SPI Rules, (a) for the purpose of providing you the Services, (b) for commercial purposes and in an
aggregated or non-personally identifiable form for research, statistical analysis and business intelligence
purposes, (c) for sale or transfer of such research, statistical or intelligence data in an aggregated or
non-personally identifiable form to third parties and affiliates (d) for communication purpose so as to
provide You a better way of booking appointments and for obtaining feedback in relation to the Practitioners
and their practice, (e) debugging customer support related issues.. HealthNovo+ also reserves the right to
use information provided by or about the End-User for the following purposes:
Publishing such information on the Website.
Contacting End-Users for offering new products or services.
Contacting End-Users for taking product and Service feedback.
Analyzing software usage patterns for improving product design and utility.
Analyzing anonymized practice information for commercial use.
Establishing of Artificial Intelligence / Block Chain Based Tech Platforms
If you have voluntarily provided your Personal Information to HealthNovo+ for any of the purposes stated
above, you hereby consent to such collection and use of such information by HealthNovo+. However, HealthNovo
shall not contact You on Your telephone number(s) for any purpose including those mentioned in this
sub-section 4.1(iii), if such telephone number is registered with the Do Not Call registry (“DNC Registry”)
under the PDPA without your express, clear and un-ambiguous written consent.
- Collection, use and disclosure of information which has been designated as Personal Information or Sensitive
Personal Data or Information’ under the SPI Rules requires your express consent. By affirming your assent to
- HealthNovo+ does not control or endorse the content, messages or information or Diagnostic Test Results by
Health ATM and other IVD Medical Devices found in any Services and, therefore, HealthNovo+ specifically
disclaims any liability with regard to the Services and any actions resulting from your participation in any
Services, and you agree that you waive any claims against HealthNovo+ relating to same, and to the extent
such waiver may be ineffective, you agree to release any claims against HealthNovo+ relating to the same.
- You are responsible for maintaining the accuracy of the information you submit to us, such as your contact
information provided as part of account registration. If your personal information changes, you may correct,
delete inaccuracies, or amend information by making the change on our member information page or by
contacting us through [email protected] will make good faith efforts to make requested changes in
our then active databases as soon as reasonably practicable. If you provide any information that is untrue,
inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of date or incomplete),
HealthNovo+ has reasonable grounds to suspect that the information provided by you is untrue, inaccurate,
out of date or incomplete, HealthNovo+ may, at its sole discretion, discontinue the provision of the
Services to you. There may be circumstances where HealthNovo+ will not correct, delete or update your
Personal Data, including (a) where the Personal Data is opinion data that is kept solely for evaluative
purpose; and (b) the Personal Data is in documents related to a prosecution if all proceedings relating to
the prosecution have not been completed.
- If you wish to cancel your account or request that we no longer use your information to provide you
Services, contact us through HealthNovo+ website. We will retain your information for as long as your
account with the Services is active and as needed to provide you the Services. We shall not retain such
information for longer than is required for the purposes for which the information may lawfully be used or
is otherwise required under any other law for the time being in force. After a period of time, your data may
be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services
effectively, but our use of the anonymized data will be solely for analytic purposes. Please note that your
withdrawal of consent, or cancellation of account may result in HealthNovo+ being unable to provide you with
its Services or to terminate any existing relationship HealthNovo+ may have with you.
- HealthNovo+ may require the User to pay with a credit card, wire transfer, debit card or cheque or directly
through Health-ATM / Medical Devices for Services for which subscription amount(s) is/are payable.
HealthNovo+ will collect such User’s credit card number and/or other financial institution information such
as bank account numbers and will use that information for the billing and payment processes, including but
not limited to the use and disclosure of such credit card number and information to third parties as
necessary to complete such billing operation. Verification of credit information, however, is accomplished
solely by the User through the authentication process. User’s credit-card/debit card details are transacted
upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the
highest possible degree of care as per current technology.
- Due to the communications standards on the Internet, when a User or the End-User or anyone who visits the
Website, HealthNovo+ automatically receives the URL of the site from which anyone visits. HealthNovo+ also
receives the Internet Protocol (IP) address of each User’s computer (or the proxy server a User used to
access the World Wide Web), User’s computer operating system and type of web browser the User is using,
email patterns, as well as the name of User’s ISP. This information is used to analyze overall trends to
help HealthNovo+ improve its Service. The linkage between User’s IP address and User’s personally
identifiable information is not shared with or disclosed to third parties. Notwithstanding the above,
HealthNovo+ may share and/or disclose some of the aggregate findings (not the specific data) in anonymized
form (i.e., non-personally identifiable) with advertisers, sponsors, investors, strategic partners, and
others in order to help grow its business.
- The Website may use temporary cookies to store certain (that is not sensitive personal data or information)
that is used by HealthNovo+ and its service providers for the technical administration of the Website,
research and development, and for User administration. In the course of serving advertisements or optimizing
services to its Users, HealthNovo+ may allow authorized third parties to place or recognize a unique cookie
on the User’s browser. The cookies however, do not store any Personal Information of the User. You may
adjust your internet browser to disable cookies. If cookies are disabled you may still use the Website, but
the Website may be limited in the use of some of the features.
- A User may have limited access to the Website / app without creating an account on the Website. In order to
have access to all the features and benefits on our services, a User may first create an account on our
Website. To create an account, a User is required to provide the following information, which such User
recognizes and expressly acknowledges is Personal Information allowing others, including HealthNovo+, to
identify the User: name, User ID, email address, country, ZIP/postal code, age, phone number, password
chosen by the User and valid financial account information. Other information requested on the registration
page, including the ability to receive promotional offers from HealthNovo+ which is optional. HealthNovo+
may, in future, include other optional requests for information from the User to help HealthNovo+ to
customize the Website to deliver personalized information to the User.
not exercise control over the sites displayed as search results or links from within its Services. These
other sites may place their own cookies or other files on the Users’ computer, collect data or solicit
personal information from the Users, for which HealthNovo+ is not responsible or liable. Accordingly,
HealthNovo+ does not make any representations concerning the privacy practices or policies of such third
of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials
available on such websites. The inclusion or exclusion does not imply any endorsement by HealthNovo+ of the
website, the website's provider, or the information on the website. If you decide to visit a third party
website linked to the Website, you do this entirely at your own risk. HealthNovo+ encourages the User to
read the privacy policies of that website.
- The Website / app may enable User to communicate with other Users or to post information to be accessed by
others, whereupon other Users may collect such data. Such Users, including any moderators or administrators,
are not authorized HealthNovo+ representatives or agents, and their opinions or statements do not
necessarily reflect those of HealthNovo+, and they are not authorized to bind HealthNovo+ to any contract.
HealthNovo+ hereby expressly disclaims any liability for any reliance or misuse of such information that is
made available by Users or visitors in such a manner.
- HealthNovo+ does not collect information about the visitors of the Website from other sources, such as
public records or bodies, or private organisations, save and except for the purposes of registration of the
Users (the collection, use, storage and disclosure of which each End User must agree to under the Terms of
Use in order for HealthNovo+ to effectively render the Services).
- HealthNovo+ maintains a strict "No-Spam" policy, which means that HealthNovo+ does not intend to sell, rent
or otherwise give your e-mail address to a third party without your consent.
- HealthNovo+ has implemented best of knowledge market practices and security policies, rules and technical
measures to protect the personal data that it has under its control from unauthorised access, improper use
or disclosure, unauthorised modification and unlawful destruction or accidental loss. However, for any data
loss or theft due to unauthorized access to the User’s electronic devices through which the User avails the
Services, HealthNovo+ shall not be held liable for any loss whatsoever incurred by the User.
- HealthNovo+ takes your right to privacy very seriously and other than as specifically stated in this Privacy
Policy, will only disclose your Personal Information in the event it is required to do so by law, rule,
regulation, law enforcement agency, governmental official, legal authority or similar requirements or when
HealthNovo+, in its sole discretion, deems it necessary in order to protect its rights or the rights of
others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply the
This section applies to all Practitioners.
- As part of the registration as well as the application creation and submission process that is available to
Practitioners on HealthNovo+, certain information, including Personal Information or Sensitive Personal Data
or Information is collected from the Practitioners.
required to read and understand the privacy statements set out herein prior to submitting any Personal
Information or Sensitive Personal Data or Information to HealthNovo+, failing which they are required to
leave the Services, including the Website immediately.
- Practitioners’ personally identifiable information, which they choose to provide to HealthNovo+, is used to
help the Practitioners describe and identify themselves. This information is exclusively owned by
HealthNovo+. You will be the owner of your information and you consent to HealthNovo+ collecting, using,
processing and/or disclosing this information for the purposes hereinafter stated . HealthNovo+ may use such
information for commercial purposes and in an aggregated or non-personally identifiable form for research,
statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research,
statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and
affiliates. HealthNovo+ also reserves the right to use information provided by or about the Practitioner for
the following purposes:
Publishing such information on the Website / app.
Contacting Practitioners for offering new products or services subject to the telephone number registered
with the DNC Registry.
Contacting Practitioners for taking product feedback.
Analyzing software usage patterns for improving product design and utility.
Analyzing anonymized practice information including financial, and inventory information for commercial use.
- 3.2.4 HealthNovo+ automatically enables the listing of Practitioners’ information on its Website / App for
every ‘Doctor’ or ‘Clinic’ added to a Practice using its software / App. The Practitioner information listed
on Website is displayed when End-Users search for doctors on Website, and the Practitioner information
listed on Website / App/ Medical Devices is used by End-Users to request for doctor appointments. Any
personally identifiable information of the Practitioners listed on the Website is not generated by
HealthNovo+ and is provided to HealthNovo+ by Practitioners who wish to enlist themselves on the Website, or
is collected by HealthNovo+ from the public domain. HealthNovo+ displays such information on its Website /
App on an as-is basis making no representation or warranty on the accuracy or completeness of the
information. As such, we strongly encourage Practitioners to check the accuracy and completeness of their
information from time to time, and inform us immediately of any discrepancies, changes or updates to such
information. HealthNovo+ will, however, take reasonable steps to ensure the accuracy and completeness of
- 3.2.5 HealthNovo+ may also display information for Practitioners who have not signed up or registered for
the Services, provided that the Practitioners have consented to HealthNovo+ collecting, processing and/or
disclosing their information on the Website. Such Practitioners are verified by HealthNovo+ or its
associates, and HealthNovo+ makes every effort to capture accurate information for such Practitioners.
However, HealthNovo+ does not undertake any liability for any incorrect or incomplete information appearing
on the Website for such Practitioners.
End Users Note
This section applies to all End-Users.
- As part of the registration/application creation and submission process that is available to End-Users on
this Website, certain information, including Personal Information or Sensitive Personal Data or Information
is collected from the End-Users.
to read and understand the privacy statements set out herein prior to submitting any Personal Information or
Sensitive Personal Data or Information to HealthNovo+, failing which they are required to leave the
HealthNovo+ Platform immediately.
- If you have inadvertently submitted any such information to HealthNovo+ prior to reading the privacy
statements set out herein, and you do not agree with the manner in which such information is collected,
processed, stored, used or disclosed, then you may access, modify and delete such information by using
options provided on the Website. In addition, you can, via our website, inquire whether HealthNovo+ is in
possession of your personal data, and you may also require HealthNovo+ to delete and destroy all such
- End-Users’ personally identifiable information, which they choose to provide on the Website is used to help
the End-Users describe/identify themselves. Other information that does not personally identify the
End-Users as an individual, is collected by HealthNovo+ from End-Users (such as, patterns of utilization
described above) and is exclusively owned by HealthNovo+. HealthNovo+ may also use such information in an
aggregated or non-personally identifiable form for research, statistical analysis and business intelligence
purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an
aggregated or non-personally identifiable form to third parties and affiliates. In particular, HealthNovo+
reserves with it the right to use anonymized End-User demographics information and anonymized End-User
health information for the following purposes:
Analyzing software usage patterns for improving product design and utility.
Analyzing such information for research and development of new technologies.
Using analysis of such information in other commercial product offerings of HealthNovo+.
Sharing analysis of such information with third parties for commercial use.
- HealthNovo+ will communicate with the End-Users through email, phone and notices posted on the Website or
through other means available through the service, including text and other forms of messaging. The
End-Users can change their e-mail and contact preferences at any time by logging into their "Account" at
www.healthnovoindia.com or HealthNovo+ App and changing the account settings.
- At times, HealthNovo+ conducts a User survey to collect information about End-Users' preferences. These
surveys are optional and if End-Users choose to respond, their responses will be kept anonymous. Similarly,
HealthNovo+ may offer contests to qualifying End-Users in which we ask for contact and demographic
information such as name, email address and mailing address. The demographic information that HealthNovo+
collects in the registration process and through surveys is used to help HealthNovo+ improve its Services to
meet the needs and preferences of End-Users.
- HealthNovo+ may keep records of electronic communications and telephone calls received and made for making
appointments or other purposes for the purpose of administration of Services, customer support, research and
development and for better listing of Practitioners.
- All HealthNovo+ employees and data processors and Partners, who have access to, and are associated with the
processing of sensitive personal data or information, are obliged to respect the confidentiality of every
End-Users’ Personal Information or Sensitive Personal Data and Information. HealthNovo+ has put in place
procedures and technologies as per good industry practices and in accordance with the applicable laws, to
maintain security of all personal data from the point of collection to the point of destruction. Any
third-party data processor to which HealthNovo+ transfers Personal Data shall have to agree to comply with
those procedures and policies, or put in place adequate measures on their own.
- HealthNovo+ may also disclose or transfer End-Users’ personal and other information provided by a User, to a
third party as part of reorganization or a sale of the assets of a HealthNovo+ corporation division or
company. Any third party to which HealthNovo+ transfers or sells its assets to will have the right to
continue to use the personal and other information that End-Users provide to us, in accordance with the
- To the extent necessary to provide End-Users with the Services, HealthNovo+ may provide their Personal
Information to third party contractors who work on behalf of or with HealthNovo+ to provide End-Users with
such Services, to help HealthNovo+ communicate with End-Users or to maintain the Website. Generally these
contractors do not have any independent right to share this information, however certain contractors who
provide services on the Website, including the providers of online communications services, may use and
disclose the personal information collected in connection with the provision of these Services in accordance
with their own privacy policies. In such circumstances, you consent to us disclosing your Personal
Information to contractors, solely for the intended purposes only.
Casual Visitors Note
- No sensitive personal data or information is automatically collected by HealthNovo+ from any casual visitors
of this website, who are merely perusing the Website.
such casual visitors are also required to read and understand the privacy statements set out herein, failing
which they are required to leave this Website immediately.
- If you, as a casual visitor, have inadvertently browsed any other page of this Website prior to reading the
privacy statements set out herein, and you do not agree with the manner in which such information is
obtained, collected, processed, stored, used, disclosed or retained, merely quitting this browser
application should ordinarily clear all temporary cookies installed by HealthNovo+. All visitors, however,
are encouraged to use the “clear cookies” functionality of their browsers to ensure such clearing /
deletion, as HealthNovo+ cannot guarantee, predict or provide for the behaviour of the equipment of all the
visitors of the Website.
- You are not a casual visitor if you have willingly submitted any personal data or information to HealthNovo+
through any means, including email, post or through the registration process on the Website. All such
Confidentiality and Security
- Your Personal Information is maintained by HealthNovo+ in electronic form on its equipment, and on the
equipment of its employees. Such information may also be converted to physical form from time to time.
HealthNovo+ takes all necessary precautions to protect your personal information both online and off-line,
and implements reasonable security practices and measures including certain managerial, technical,
operational and physical security control measures that are commensurate with respect to the information
being collected and the nature of HealthNovo business.
- No administrator at HealthNovo will have knowledge of your password. It is important for you to protect
against unauthorized access to your password, your computer and your mobile phone. Be sure to log off from
the Website when finished. HealthNovo+ does not undertake any liability for any unauthorised use of your
account and password. If you suspect any unauthorized use of your account, you must immediately notify
HealthNovo+ by sending an email to [email protected] shall be liable to indemnify HealthNovo due
to any loss suffered by it due to such unauthorized use of your account and password.
- HealthNovomakes all User information accessible to its employees, agents or partners and third parties only
on a need-to-know basis, and binds only its employees to strict confidentiality obligations.
- Part of the functionality of HealthNovo+ is assisting the doctors to maintain and organise such information.
HalthNovo+ may, therefore, retain and submit all such records to the appropriate authorities, or to doctors
who request access to such information.
- Part of the functionality of the HealthNovo+ is assisting the patients to access information relating to
them. HealthNovo+ may, therefore, retain and submit all such records to the relevant patients, or to their
- Notwithstanding the above, HealthNovo+ is not responsible for the confidentiality, security or distribution
of your Personal Information by our partners and third parties outside the scope of our agreement with such
partners and third parties. Further, HealthNovo+ shall not be responsible for any breach of security or for
any actions of any third parties or events that are beyond the reasonable control of HealthNovo+ including
but not limited to, acts of government, computer hacking, unauthorised access to computer data and storage
device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone
service of the User etc.
are significant changes in the way HealthNovo+ treats User’s personally identifiable information, or in the
for above, so that you may review the changed terms prior to continuing to use the Services. As always, if
you object to any of the changes to our terms, and you no longer wish to use the Services, you may contact
applies to all information that HealthNovo+ has about you and your account.
If a User uses the Services or accesses the Website after a notice of changes has been sent to such User or
published on the Website, such User hereby provides his/her/its consent to the changed terms.
Children's and Minor's Privacy
HealthNovo+ strongly encourages parents and guardians to supervise the online activities of their minor
children and consider using parental control tools available from online services and software manufacturers
to help provide a child-friendly online environment. These tools also can prevent minors from disclosing
their name, address, and other personally identifiable information online without parental permission.
Although the HealthNovo+ Website and Services are not intended for use by minors, HealthNovo+ respects the
privacy of minors who may inadvertently use the internet or the mobile application.
Consent to This Policy
and you unconditionally agree that becoming a User of the Website and its Services signifies your (i) assent
Address to Privacy Questions
practices, you may contact, the Data Protection Officer appointed by HealthNovo+in accordance with the
provisions of PDPA. We will use reasonable efforts to respond promptly to any requests, questions or
concerns, which you may have regarding our use of your personal information. If you have any grievance with
respect to our use of your information, you may communicate such grievance to HealthNovo+ via the website /
Indicative List of Information by Nature of Service
- End-Users using the Website by registering for an account on the Website or ‘HealthNovo+’ mobile
application.You can create an account by giving us information regarding your [name, mobile number, email
address], and such other information as requested on the End-User registration page. This is to enable us to
provide you with the facility to use the account to book your appointments and store other health related
- End-Users using the Website without registering for an account on the Website or ‘HealthNovo’ mobile
application (i.e., ‘Guest’ End-User).You can use the Website without registering for an account, but to book
an appointment, you may be asked certain information (including your [mobile number], and such other
information as requested when you choose to use the Services without registration) to confirm the
- Practitioner availing of the free listing service on the Website or ‘HealthNovo’ mobile application by
registering for an account.As a Practitioner, you may be required to provide us with information regarding
your [name, mobile number, email address], and such other information as requested on the Practitioner
registration page to create an account. HealthNovo may send email and/or SMS confirmations or other
communications to End-Users in connection with their bookings, appointments or other interactions with you,
if such interactions have been facilitated by HealthNovo+.
- It is Responsibility of Practitioner to follow rules, Guidelines of Tele-Health / Tele-Medicines as
Published by Regulatory Authorities from time to time.
- Practitioner availing of the free listing service on the Website or ‘HealthNovo+’ mobile application without
registering for an account.
As a Practitioner, you may avail of the listing service without registering for an account by providing
information regarding your [name, mobile number, email address], and such other information as requested by
any of HealthNovo+ employees or agents who contact you in person or by telephone. In such event, HealthNovo+
will maintain this information if and until you choose to register for an account, for which HealthNovo+ may
contact you from time to time. HealthNovo+ will, after such information is collected from you, send you a
confirmation email confirming the information provided and the fact that you will be listed on the Website.
In the event you do not wish to be so listed on the Website, please inform HealthNovo+ immediately via our
website / app.